Shipping & Returns

Shipping Options

The shipping costs are not included in the price of the items but we offer free shipping for Spain (mainland and the Balearic Islands) and Portugal for orders of 75€ or more, and for the Canary Islands, Ceuta and Melilla for orders above 95€.

United Kingdom: we do not send items to the UK due to the onerous customs/VAT procedures.

Products that are in stock may take 1-2 working days to be processed.
A product marked "without stock" or "ordered on demand" will have a delay of about 7 working days before dispatch, as indicated in the product description, while it is delivered from the supplier.
The delivery time depends on the availability of the products selected by the customer.

Once the product has been added to the cart, a table of shipping options is shown on the cart page.

Peninsula/Portugal - SEUR/OnTime

SEUR/OnTime: delivery within two working days before 7:00 p.m.
You can pick up the shipment at a SEUR office / agency, if it is more convenient for you. At the time of placing the order, you can indicate in the comments which office is most convenient.

Balearics - SEUR/OnTime

SEUR/OnTime: Delivery within three working days. You can pick up the shipment at a SEUR office / agency, if it is more convenient for you. At the time of placing the order, you can indicate in the comments which office is most convenient.

Canary Islands - Correos

For items sent to the Canary Islands, IVA is not applied to the purchase. Customers must pay the local Canarian Tax (IGIC) and assume the cost of the DUA of Importation upon receipt of the order in cases where it is applied according to the Canarian tax legislation. The importation can be processed by Correos or by the client. Motorvista is not responsible for costs associated with importation (taxes, tariffs or customs clearance charges), said expenses are always borne by the customer.

Ceuta / Melilla - Correos

Orders sent to Ceuta and Melilla do not have IVA on the purchase and must be accompanied by a DUA to document the export. It is compulsory for us to raise a DUA for the export to allow us to invoice without IVA, and to facilitate the import procedures in the destination country. The generation of a DUA adds an additional cost, this is added to the price of the shipping during the purchase process.
Cost DUA Ceuta / Melilla: 15 euros

Shipments outside Spain - Correos/SEUR/OnTime

The shipping price varies greatly between countries and in relation to the weight. The final price is always displayed in the cart. Delivery time 7-10 business days.

Note that in the case of a delayed delivery, we cannot instigate a claim with Correos for further investigation until 21 days have elapsed from the date of dispatch. In most cases, the delay is due to the local postal office/service not notifying the customer. The customer should enquire in their local office.

International Shipments outside the EU - Correos/SEUR/OnTime

The shipping price varies greatly between countries and in relation to the weight. The final price is always displayed in the cart. Items that are sent outside the EU do not have IVA on the purchase and must be accompanied by an export DUA to document the export from the EU. It is compulsory to raise a DUA for the export to allow us to invoice without IVA, and to facilitate the import procedures in the destination country. The generation of a DUA adds an additional cost, this is added to the price of the shipping during the purchase process.
Cost of export DUA countries outside the EU: 20 euros

Note that in the case of a delayed delivery, we cannot instigate a claim with Correos for further investigation until 21 days have elapsed from the date of dispatch. In most cases, the delay is due to the local postal office/service requiring a Customs payment so the customer should enquire in their local office.

South America - Correos "Superficie Económico" service

In theory it should take between 1-2 months but in practice it takes between 14-21 days as small packages usually go by plane instead of by sea.

Delivery of Damaged Products

In the case of receiving a package with signs of having been manipulated/opened/damaged, this should be noted on the delivery note of the delivery service. The package should be opened, and the contents checked in the presence of the delivery service. Do not sign the delivery note without having detailed any doubts even if the material seems to be in perfect conditions.

Returns Process

To initiate the return process, send us an email, through the following address: info@motorvista.es or by calling +34 984 480 148 / + 34 647 812 195 indicating the order number.

Returns of Defective / Incorrect Products

Motorvista will be responsible for the shipping costs provided that the consumer reports the incidence within seven (7) days from the date of reception of the order.

Returns by Customer's decision

The customer can return a product within a period of 14 days from the date of delivery of the order.

All product returns are subject to approval according to the following phases.

First Phase - Communication

The client must identify the following:

1. The reason for the return (clearly and precisely).
2. Identify the invoice and / or order number that relates to the product in question.

Second Phase - Shipping / Collection

The package subject to a return must be labelled adequately and legibly.

The client is responsible for ensuring that the following is fulfilled:

1. Correct packaging (adequate protection against bumps, humidity, static, dust, excessive heat, theft, loss, etc.). It is important that you do not put tape directly on the product's packaging.
2. Cost of shipping freight to our facilities at Avenida Roces 1140 Local 2, Gijón, 33209, Asturias, Spain. Motorvista can take care of the collection (for having a better courier rate) according to previous agreement, subtracting the cost from the amount of the final return.
3. Apart from any legal problem, accident, security or any other aspect that might arise from sending the return, this expense will be borne by the customer.

Returns from the Canary Islands

It is absolutely required that the shipping document issued by Correos is NOT marked as a gift and MUST be marked as a Return as shown in this example:

It is NOT enough to describe the product as a return, the box in green MUST be selected. If not, import costs will be levied by Correos and these will be subtracted from the amount refunded to the customer.

Third phase - Inspection

Once the product arrives at our facilities, the product will be reviewed. The product must be in perfect condition, with all the labels attached, in its original packaging and with the original manuals and accessories. If the product was shipped sealed in an original pack and has been unsealed, Motorvista may refuse to refund the full value of the product. We reserve the right to carry out a devaluation of the product of up to 20% because of breakage or damage to the original packaging, added to the cost of returning the product to the customer. In case of damaged or missing components, these will be charged to the customer, issuing the corresponding invoice to generate the charge. In the case of documents that the client has, as guarantee of payment of the returned products, these will be delivered once the previous process is concluded.

A returned product will not be accepted if:

1. The packaging or product boxes have non-original labels or are violated.
2. That the product is scratched, is dirty, has evidence of having been installed/used or with any form of mistreatment.
3. The packaging or boxes are not original.
4. If the product shows any symptoms of having been used outside the use that is considered normal.

Once the merchandise has been received in our warehouse, and after checking the status of the merchandise, the amount will be refunded as agreed with the customer. Motorvista reserves the right to make the refund by the method most convenient for Motorvista, within a maximum period of 7 days. In any case, the exchange of products in poor condition and due to erroneous shipments will be admitted, with Motorvista taking charge of the shipping costs whenever the consumer indicates this circumstance within seven (7) days from the date of receipt of the purchase.